Delivery & Returns

At Scent Haus, we want your shopping experience to be smooth, fast and reliable. Below you’ll find all the information you need regarding delivery, tracking and returns.

Delivery Information

Where We Ship

We offer fast, fully-tracked delivery to:

UK
EU
International destinations

Delivery Options

Standard Delivery – £3.99
• Delivered in approx. 48 hours
• Fully tracked

Express Delivery – £5.99
• 24-hour delivery
• Order before 3pm (Mon–Fri) for same-day dispatch
• Fully tracked

Free Delivery
• Orders over £25 qualify for free standard delivery

Couriers Used
We ship using Evri, Royal Mail and Parcel Hub (Yodel) depending on location and service availability.

Order Processing Time

Orders placed before 3pm (Mon–Fri) are dispatched the same day
Orders placed after 3pm or on weekends/bank holidays will dispatch the next working day

Tracking

All orders are fully tracked, including standard and express
Tracking information is automatically emailed to you as soon as your order has been dispatched

Returns Information

We want you to love your fragrance. If for any reason you’re not happy, we’ve made returns simple.

Return Window

We offer lifetime returns on all unopened products.

Eligibility

Unopened & unused fragrances can be returned at any time
Opened items can only be returned if faulty
If you’re unhappy with your fragrance for any reason, please contact us:
help@scenthaus.uk

Return Shipping

Return postage is paid by the customer
If an item is faulty, we will cover return shipping costs

Refunds

Refunds are issued to the original payment method
We aim to process returns within 48 hours of receiving your item
Your bank’s processing time may vary

Exchanges

We’re happy to offer:

Exchanges, or
Store credit — whichever you prefer

Faulty or Damaged Items

If your order arrives damaged or faulty:

Email help@scenthaus.uk
Include your order number, a description of the issue, and photos if damage is visible
Our team will resolve the issue quickly and arrange a replacement or refund

Returns Form

All returns must include a completed Returns Form inside the package.
You can download it here: [Returns Form Link]

This helps us process your refund or exchange quickly.

Need Help?

For any delivery or returns questions, our support team is here to help:
📧 help@scenthaus.uk